TERMS AND CONDITIONS

  • MINIMUM ORDER
  • Blank stock/catalog items - Minimum purchase of $ 50.00 Net, excluding freight charges
  • Custom orders: 100 pc minimum. 
  • Imprinted stock/catalog items: 100 pc minimum Effective 1/1/2014
  • Less than Minimum:  Orders for blank product received that are less than $50.00 Net will automatically be charged the appropriate Surcharge to equal the $50.00 Net Minimum order.
  • Terms:  New Accounts must be paid with a credit card or company check until terms can be established. Open account status is not automatically granted.  If you are a ASI Distributor, ASI Credit Direct is used to determine credit worthiness.  All other Promotional Products Distributors must submit a written credit application. 
  • Terms-Prototype-Spec Samples:  Prepaid credit card or company check
  • Open Account Terms are N30 from date of invoice.
    Payments made via check are subject to 10 day hold.
    Custom and imprinted orders are subject to deposit.
    All orders Less than $100 Net  (regardless  of open account status)are prepaid credit card or company check only.
    Sorry No C.O.D
  • CREDIT CARD PAYMENTS:  Credit Cards are charged at time of order placement for the amount of the order.  Shipping/Freight and overruns if applicable are charged at time of shipping.
  • Acknowledgements: ALL orders, blank,Imprinted and custom orders are acknowledged either via fax or email. 
  • If you do not receive a confirmation of receipt within 48 hours please contact our sales office to insure the order has been received.
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  • We are not responsible for orders sent by email or fax that are not received and acknowledged.
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  •  Once the order confirmation is received please review and contact the sales department for any changes and or corrections.  Changes made after acknowledgement must be confirmed in writing, including changes to shipping instructions.
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  • ORDER APPROVALS
  • To insure order and/or imprint accuracy we do require a signed copy of our Order Confirmation and Art Proof before an order can be released to the production schedule. 
  • UNDER NO CIRCUMSTANCES WILL AN ORDER BE RELEASED TO PRODUCTION WITHOUT A CUSTOMER SIGNED ORDER CONFIRMATION AND ART PROOF.     
  • **EMAIL APPROVALS ARE NOT ACCEPTED**
  • Custom Orders:  Custom orders are subject to deposit before production can proceed.  Contact Sales Office for pricing, requirements and production times.  1st Article production samples require written approval prior to beginning production.
  • Digital Artwork Specs
    Supply digital print-ready art to avoid artwork and layout charges. We accept PC files, or CD as acceptable media. You may also e-mail your artwork (preferred) to artwork@thedisplaysource.net. A hard-copy proof (faxed ok) must accompany ALL digital artwork. All text must be converted to outlines and curves. Digital print-ready art consists of artwork in EPS vector format. Images using halftones or grayscale must be in the original designed form for best results in the silkscreen process and color separations.
  • Typeset Fee:  Adding text to customer supplied art file - $20.00 Net
  • Typseset Fee:  When customer has no art and simply wants text - we will typset 2 lines of type  - $20.00 Net
  • Combining art files to create new art file for imprint:  $30.00 Net

Acceptable File Formats: (EPS)Vectored Art

Paper Proofs:  One Paper Proof per order is required and is provided @ No Charge before imprinting production can begin.  Signature Art Proof approvals are required and indicate customer accepts full responsibility for accuracy of imprint.  

  • **  One Art Proof per item per order is supplied at N/C.  Subsequent changes will be charged at $20.00 Net per Revised Proof.
  • PAPER PROOFS ARE NOT REQUIRED OR PROVIDED FOR CARDBOARD PRODUCTS

  • Pre- Productions Sample:
     (Standard items only) $75.00 net includes a 1-color imprint.  PMS Color Match Add $32.50 Net
  • Production Times:  Standard production times:  Typical Orders ship 10-15 working days AFTER ALL FINAL APPROVALS  for established credit accounts; depending on order quantity.   Custom molded and imprinted orders dependant on item and quantity.  Please contact the Sales Office for additional details.

  • Custom Fabrication:
      Manual fabrication/assembly allows for reasonable tolerance of +/- 5% variance in production for accuracy and quality

     
  • Drop Shipments:  $4.00 Net per location Fee Standard Case Quantity up to 50 locations.  Contact Sales for special packaging requirements other than standard case quantity or special Drop Ship instructions.

DROP SHIP CHARGES INCLUDE UPLOADING OF CUSTOMER SUPPLIED ADDRESS INFORMATION - INPUTTING CUSTOMER SUPPLIED ADDRESS LIST - PRINTING LABELS - PROVIDING TRACKING NUMBERS
TRACK, RESEARCH WRONG ADDRESS - RESHIP AS REQUIRED.

 

  • SHIPPING:  Orders are FOB Santa Ana, CA 92703 
  • Our default shipping provider is UPS.  A customer may choose to ship their order on their provided UPS or Fed-Ex shipper account.  If you wish to ship using our default UPS provider, shipping charges will be billed at the prevailing UPS published rate  + 25%
  • Export documentation including shipments to Canada and Puerto Rico, unless provided by customer will be charged at $20.00 per location plus brokerage fees.
  • Product is guaranteed against damage or breakage to original shipping location only  See below for damage claim requirements

 

Over/Under Runs:  Up to 5% variance may be shipped on custom and/or imprinted orders.  Exact quantities are subject to 3% surcharge.  Over-runs are shipped with the order unless otherwise specified on purchase order.

Packaging:  All packaging is bulk unless otherwise requested.  Special handling and packing fees may occur.

Cancellation: Orders where production has begun are subject to cancellation fees and reasonable charges for material and labor.  If there is a deposit on account, charges will be posted against that balance and any credit balance refunded.  If a debit balance occurs, it will be due and payable upon receipt.

Storage:  Orders on "hold may be subject to storage and/or transportation fees.  The Display Source may also bill for time and materials  and/or items produced at time the order went on "hold.

Returns:  All returns must be authorized and a RMA # received and noted on all cartons.  Returns are subject to a 25% restocking fee.  Requests for return must be made within 10 days of receipt of goods.  Custom or imprinted orders may not be returned.  Shipper is responsible for damages incurred at their location and/or during transit.

 

  • Damages  Claims for damages MUST be made within 10 days of receipt of goods. Claims after the 10 day period will not be considered.  Proof of damage will be required with images of product damage and original packing cartons displaying shipping labels.
  • Damage Claims for imprinted/special order/custom items is Credit Only after verification of damage within the 10-day time frame.         Replacement parts will not be offered. 
  • Missing Product:  Claims for missing product MUST be made within 10 days of receipt of goods.  Claims made after the 10 day period will not be considered.
  • Product is guaranteed against damage or breakage to original shipping location ONLY   If product is being forwarded/reshipped/repacked and reshipped to a 2nd. location we Will Not guarantee against damage in transit.
SAMPLE POLICY
Samples of Stock/Standard items are available at No Charge up to a Maximum of $5.00 Net in Value per order.  Customer must provide a UPS or Fed-Ex account number to cover shipping costs. 
ALL samples request exceeding the $5.00 Net Maximum will be charged at column Net Price.  Credit Card payment is required for all Sample Chargeable orders.

 

 


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